题目内容
（请给出正确答案）
A．What？ Can I help you？
B．Yes, may I help you？
C．It's all right.
D．It doesn't matter.
如果结果不匹配，请 联系老师 获取答案
更多“Customer: Excuse me, sir. Cler…”相关的问题
A.All right
B.of course
C.Yes, please
D.Call me Andy, please
A.I don’t know
B.It’s been delayed one hour
C.You have to be patient
D.Don’t ask me
A.forward, to
B.ahead, at
C.along, of
D.before, on
In the United States, people greet each other with a handshake in a formal introduction. The handshake must be firm. If the handshake is weak, it is a sign of weakness or unfriendliness. Friends may place a hand on the other’s arm or shoulder. Some people, usually women, greet a friend with a hug.
Space is important to Americans. When two people talk to each other, they usually stand about two and a half feet away and at an angle, so they are not facing each other directly. Americans get uncomfortable when a person stands too close. They will move back to have their space. If Americans touch another person by accident, they say “Pardon me” or “Excuse me”.
Americans like to look the other person in the eye when they are talking. If you don’t do so, it means you are bored, hiding something, or are not interested. But when you stare at someone, it is not polite.
Learning a culture’s body language is sometimes confusing. If you don’t know what to do, the safest thing to do is to smile.25、Suppose you are meeting a new customer from the United States, how will you greet him？（）
A． Greet him with a hug
B． Place a hand on his arm
C． Shake his hand firmly
26、Suppose you are meeting a good friend from the United States, how will you greet her？（）
A． Greet her with a hug
B． Place a hand on her arm
C． Shake her hand firmly
27、If you stand too close to Americans, they will ______.
A． face you directly
B． move back
C． stare at you
28、Which of the following statements is true according to the text？（）
A． Americans stand side by side when taking with friends
B． Americans show their respect by shaking hands weakly
C． Americans like to look the other person in the eye when talking
29、If you know nothing about a culture’s body language, you can ___.
A． hide your opinions
B． smile
C． stare at others
A、Do you want to buy something？
B、Excuse me, what are you doing？
C、Are you just looking around？
D、Is there anything I can do for you？
听力原文：W: Excuse me, sir. Can you tell me what kind of a bill you have？
M: Yes, it's a ninety-day bill for $ 6,750.00. It matures about two months from now. I didn't think we'd have to discount it, but I need the working capital right now. How do I discount it？
Q: What kind of bill does the man have？
(13)
A．A bill of exchange with a 90-day maturity for $ 6,075.00.
B．A bill of exchange with a 60-day maturity for $ 6,075.00.
C．A bill of exchange with a 90-day maturity for $ 6,750.00.
D．A bill of exchange with a 60-day maturity for $ 6,750.00.
W: I'd prefer to draw by cheque.
Q: What account does Ms. Li want to open？
(17)
A．RMB account.
B．A checking account.
C．A U.S. dollar account.
D．A special account.
A.cause
B.excuse
C.reason
D.truth
Tomas Rodriguez
65 Econo Lane,
Lexington, VA 24450
Phone: (801)225-8649
October 21
Arcadian Clock Co.
Warranty Department
6531 West Board Street,
Richmond, VA 23230
To whom it may concern,
As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself.
The following are the charges billed by the service center:
Parts:
New mainspring...........$23
New hour hand.............$8
New battery...................$5
Labor.............................$34
Total..............................$70
Showing prices including tax
I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information.
Regards,
Tomas Rodriguez
Warranty Certificate
Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world.
To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty.
In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian's authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian's professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country.
Why did Mr. Tomas Rodriguez write the letter？
A．To request a replacement for his broken watch
B．To request a copy of his warranty certificate
C．To ask for repayment of his expenses
D．To complain about an error on his bill
